Frequently Asked Questions
Everything you need to know about shopping with us.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary by location but usually range from 3-7 business days.
What is your return policy?
We accept returns on unused, full-priced items within 30 days of the delivery date. Items must have all original tags attached and be in their original packaging. Please note that personalized or monogrammed items are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your destination and the weight of your order.
How should I care for my leather handbag?
To maintain the quality of your leather goods, we recommend avoiding prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and use a high-quality leather conditioner periodically to keep the leather supple.
Can I change or cancel my order after it has been placed?
Since we strive to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our customer service team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment options via Afterpay.